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Question

Can't download Photoshop Windows 10

Forum|Forum|5 years ago
November 10, 2020
2 replies
269 views

Hi.

I have mysterious issue where I can't download Photoshop at all. I have reinstalled Creative Cloud a few times and every single time when I start downloading Photoshop it stops at around 9% and then stops with an error message 106. I have no idea what to do because the solution to that error apparently is try again, and it hasn't worked in like the 30 times I have tried again. Seriously, is there a way to solve this, cause when writing this I have been waiting for an hour in the adobe support chat and zero help.

Thank you if ya have insight!

Installation

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Community Expert

Community Expert

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Community Expert

Community Expert

embed* a screenshot of your windows version window (click the start button>type winver>press enter).

*

Alina5EC2Author

Participant

Oh, I'm sorry but I don't really understand what do you mean?

Community Expert

Community Expert

i mean, if you have a problem following @Peru Bob's suggestions, show your windows version.