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I
Intern1
Participant
October 27, 2014
Question

Can't download the applications

  • October 27, 2014
  • 1 reply
  • 176 views

I have logged in with my email and confirmed it and everything and it should be connected to an existing creative cloud account but I can't download the programs, it just says buy. How do I download the programs that my company has already paid for?

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 27, 2014

Intern please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative software included with your membership.

I
Intern1Author
Participant
October 29, 2014

Hi Jeff,

Yes, this is what I tried the first time but it doesn't work. Instead of download, it says download test version and then buy full version. But my email should be connected to an existing account that has already paid for these, so it should say download. What is wrong? Thank you.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 29, 2014

Intern if you are signed in with a valid membership then the computer may be experiencing a connection error.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

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