can't download updates for cs5

Question

I am registered with CS5 and all apps were re-downloaded yesterday.  When I try to update there are 3 updates that fail.  After Effects 10.0.2, Bridge 4.0.5 and Ext Mgr 5.0.   An error comes up after the update appears to have downloaded and says downloading failed and to call customer assistance.   Customer assistance says they can't help with CS5.  Go to the forum.    (Nice)   david

sssd90 · Answer

Thanks guys. That worked. If I tried to update through the various application's through the "help"/update heading about 5 applications needing updates would pop up. Then when trying to download those updates an error would come up. By downloading manually through Adobe.com I was able to update all the applications that needed updating. So thanks for the tip. FYI however - If I go back into the application's help/update heading they still show as updates being needed, when in fact they have been updated and verified - For whatever reason. But anyway I am good to go now.

Dave

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