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Participant
April 8, 2020
Question

Can't Edit a PDF.

  • April 8, 2020
  • 3 replies
  • 216 views

Click on Edit. Eventually End up at Free Trial. Then told you already have this product.  What do I do to get out of this circle?

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 9, 2020

    Do you have a paid Creative Cloud plan?

    Please log-in to your account below to confirm your plan is active and payment details are current.
    https://account.adobe.com/plans

    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.
    10. Scroll down to Acrobat.  See screenshot.

     

     

    Post back if you still need help.

     

    Nancy O'Shea— Product User & Community Expert
    Legend
    April 9, 2020

    You must stop using Acrobat Reader. Download and install the app you paid for. Acrobat Reader does not change, but the design has left many facing this puzzle. 

    John T Smith
    Community Expert
    Community Expert
    April 9, 2020

    Please post the name of the Adobe program you use so a Moderator may move this message to that forum