Skip to main content
D
dotawall2
Participant
January 2, 2013
Question

can't extract/install master collection

  • January 2, 2013
  • 1 reply
  • 553 views

Trying to download master collection. Says download was completed and started to extract/install and get invalid checksum error message.

Uninstalled download assistant and re-downloaded it and now I get this This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

huh?? just spent an hour+ downloading the thing and now it's in limbo land "extracting".

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 2, 2013

    Are you trying to download and install the Adobe Download Assistant or the Master Collection?

    The error, "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance" is an error sometimes related to the Adobe Download Assistant.  You can find details under the Known issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Known_issues.

    If however you have the Adobe Download Assistant successfully installed then please complete solution 1 in the same document to reset the download experience.  If you continue to experience difficulties then please initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

    D
    dotawall2Author
    Participant
    January 2, 2013

    I downloaded the master collection, but once it verifies, it states the check sum error. So then I deleted and reinstalled the adobe download assistant to get the newest version and downloaded it again with the same result. Did step 1 but still no dice.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 2, 2013

    Then please try the steps listed for initiating a direct download.  If you still have a checksum failure then please try an alternate Internet connection.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices