Skip to main content
M
m sean11942319
Inspiring
August 14, 2015
Answered

can't find a link to download Photoshop to my new computer

  • August 14, 2015
  • 3 replies
  • 1088 views

I de-activated Photoshop on my old computer, but can't find a link to download it to my new computer. I signed in to CC, but have only been able to find links to trial versions.

This topic has been closed for replies.
Correct answer m sean11942319

Thank you very much, the issue was taken care of through chat.

3 replies

S
silverbeach va
Participant
February 2, 2023

Yes! This is my same problem

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 2, 2023

@silverbeach va 

 

do you have a current problem?

M
m sean11942319Author
Inspiring
August 16, 2015

Adobe, if you see this...

Please let me know If there's a simple way to do this.  I find it hard to believe that every time users change computers they go through this. It seems to me that I should be able to just click on an easy-to-find link, confirm identity, and hit a download button.  What am I missing here?  Thank you.

Govardhan.V
Govardhan.V
Participating Frequently
August 17, 2015

If you wish , you may contact Adobe Support , they can even remote access your comp and fix the issue :

Click on Still need help button and select Chat option :

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings_stillNeedHelp

Ask for Technical Support.

    M
    m sean11942319AuthorCorrect answer
    Inspiring
    August 17, 2015

    Thank you very much, the issue was taken care of through chat.

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      August 14, 2015

      Hi Sean,

      Please refer to the help document below:

      Creative Cloud applications revert to trial mode after an update to CC 2015

      Regards,

      Sheena

      M
      m sean11942319Author
      Inspiring
      August 14, 2015

      Thank you, Sheena.

      When checking my hosts file...

      The two Adobe logos came up.

      When going to https://lm.licenses.adobe.com/gdf/status.jsp,  the page just says "Alive."

      When I run %systemroot% \system32\drivers\etc, no hosts file appears.

      (Computer is running Windows 7)

      Putting "hosts file"in start/search yielded no match.

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      August 14, 2015

      Try Windows 7 - Edit the Hosts File

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices