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Can't find a way to stop the e-mails or cancel account...

Forum|Forum|4 years ago
August 6, 2021
3 replies
378 views

Insofar as I'm aware, I have never had an Adobe Connect account, and yet I continue to receive notices that my account is about to be updated on a given date. I've tried to find a way to contact an actual living human being in order to ask for deletion of the identified account (included on the e-mails), but since I have no information about the account sign-in information, I'm not allowed, apparently, to contact a Customer Service person who can help.

Is there any way to actually attract human attention, or am I just relegated to putting Adobe Connect in my spam folder every time I receive a notification?

This is very poor Customer Service for what used to be a helpful company.

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Correct answer LinSims

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Nancy OShea

Community Expert

You may need Adobe Connect for Adobe Experience Manager, Captivate or for webinars & video conference meetings similar to using Zoom. See links below for uninstallation details.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Radiant_maker15B9Author

Participating Frequently

Thanks, Nancy, for the uninstallation links. The difficulty, however, is that, having never used Adobe for any webinars, video conferences, or other such activities, none of those elements are present on my system (I've checked for all of the items identified for deletion in the links you provided). The problem is that there appears to be a Connect account at Adobe that is assigned my e-mail address, and apparently there is no way to delete it so that I don't get repeated warnings that "my account" is about to be updated. So I've just added Adobe to my spam filter, since apparently Adobe itself is unable to identify how this is happening and put a stop to it.

I do appreciate your trying to help, however!

Radiant_maker15B9Author

Participating Frequently

I doubt those e-mails are actually coming from Adobe. More likely they are being sent from a phishing site pretending to be Adobe. In any case, good luck!

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Well, they've been arriving every few months with regularity, and in going online, it appears that the "update" dates that they call out do in fact conform to published Adobe Connect update dates. Also, they don't ask for any response or information, they are only informative, since apparently Adobe Connect would be inaccessible during the update. Finally, the only e-mail address included is, in fact, the correct one for Adobe Technical Services. So, although I was initially also suspicious of a phishing effort, it seems quite unlikely. In any event, I would never respond directly to such an e-mail--too risky, which is why I was seeking to contact Adobe humans directly.

Thanks again.

LinSims

Correct answer

Community Expert

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Radiant_maker15B9Author

Participating Frequently

Thanks, LinSims. Someone else had provided a phone number as well. See reply to John Smith re: resolution.

I appreciate your taking the time to reply.

John T Smith

Community Expert

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Radiant_maker15B9Author

Participating Frequently

Thanks, John, but the problem is that, to my knowledge, I don't HAVE an Adobe ID, having never signed up for Adobe Connect. I was able, finally, to find a phone number that was answered by a human, who was mystified as to why I'm getting the e-mail messages since he, too, couldn't find an active account for me--and then we were disconnected. So I've just added Adobe to my spam filter and I'll ignore messages from the company going forward.

I appreciate your reply, however.

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