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SteveNeedsCalm
Participant
April 9, 2020
Question

Can't find Purchased Products Downloads

  • April 9, 2020
  • 2 replies
  • 261 views

I had a Hard Drive issue and replaced it, reinstalled Win10 ect but can't find downloads for my Adobe Products. Nothing shows in Purchase History but both Lightroom 5 and Acrobat X show as registered.

 

Where can I find Lightroom 5 and Acrobat X for download? I rarely use them so I have no reason to spend money upgrading to a current supported version.

 

Thanks 

    This topic has been closed for replies.

    2 replies

    T
    Test Screen Name
    Legend
    April 9, 2020

    If you get them, this time keep the downloads safe, and not just on your computer. 

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 9, 2020

    Adobe has removed older version from the public web sites.

    You have to contact Adobe directly for a download link. Have your serial number and details of original purchase available. Make it clear that you doesn't need support for an older product but need a download link. Click the link below and scroll down the page to Individual “Sign in to contact us” It should be possible to start an on-line chat with an Adobe agent.

     

    https://helpx.adobe.com/support.html

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