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wynnk37888452
Participant
March 23, 2016
Answered

can't find serial number

  • March 23, 2016
  • 2 replies
  • 1125 views

I purchased photoshop elements 14 from Amazon and can't find the numerical serial number to register it on the box, on the sleeve or on the disc

    This topic has been closed for replies.

    2 replies

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    March 23, 2016

    Hi wynnk37888452,

    that is odd. It should be there somewhere. Have you looked carefully?

    product-box-whole-with-callouts.png

    Depending on the product, your code may be on the disc sleeve (serial number), on an insert card (redemption code), or on the product box.

    If you have a redemption code, you must convert it to a serial number. Go to Redeem your purchase. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions.

    For detailed instructions, see “Convert redemption code to serial number” inRedemption code help.

    (Source: Find your Adobe product serial number quickly)

    Kind Regards,
    Maurice

    W
    wynnk37888452Author
    Participant
    March 24, 2016

    Thanks again. Someone else found the number for me by examining all the contents of the box saw that the serial number was printed on the back of the sleeve containing the Windows disk, which I hadn’t seen because it wasn’t on the front of the sleeve and when I saw it was for Windows I put it aside. Adobe did not print the serial number on either side of the sleeve containing the Mac disk, which was the one I needed.

    Wynn

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 23, 2016

    Find your Adobe product serial number quickly

    W
    wynnk37888452Author
    Participant
    March 23, 2016

    Thanks very much for replying but I have been to that link a dozen times and can't find a 26 number serial number anywhere on the box, sleeve or dvd, the way the instructions on that link say it can be found. I haven't felt this frustrated in years since there is no way I can speak to anyone at Adobe for a purchase of  Elements.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 23, 2016

    contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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