can't find the cancel button

Question

I have tried on several occasions to cancel my subscription. There is no cancel button on my payment plan. So it suggests I contact Adobe. There is no phone number, no email address, no way of contacting adobe. If I am unable to cancel adobe, I am tied into subscriptions forever. This is very shady practice and is making me very angry.

How on earth can you cancel something that you seem to have no control over!?

Nancy OShea · Answer

Log-in to your Adobe account with a good desktop browser like Firefox or Chrome that accepts cookies and does not have script blockers.

Adobe Account

NOTE: If you have an annual plan and you cancel before the 12th month, there is a 50% fee on remaining months of service.

Assuming there is no problem with payment, you should be able to access your account by pressing the Manage Plans button. See screenshot. Failing that, click the Contact Adobe link in lower right. When the Chat Bot appears, type Billing Agent and wait for a human to join your chat session.

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