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R
ruby doomsday
Participant
July 25, 2017
Answered

Can't get Photography Plan because I've already had Creative Cloud?

  • July 25, 2017
  • 1 reply
  • 409 views


Hi gang. A couple of years ago when I had a way better job, I had the entire Creative Cloud package. I cancelled it a year ago though, but apparently I'm not eligible to subscribe to the Photography plan (which were the apps I used most frequently) because they're included in the Creative Cloud package and I-should-just-buy-that-again. I probably WILL upgrade if I manage to procure a steady income again, and I understand upselling and whatnot, but it's just not feasible right now, and really Adobe, wouldn't you rather have SOME of my money than none? Anyone know a way around this? I've attached a screenshot of the error message I get when I try to pay for the photography plan... thanks.

(Sorry if this question's been asked a million times -- maybe I was searching the wrong terms? Please don't be mean -- I tried.)

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Correct answer Peru Bob

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1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
July 25, 2017

Use a different email address and create a new Adobe account.

R
ruby doomsdayAuthor
Participant
July 25, 2017

I thought of that, but seriously, is there a less obtuse way to do it? I only have the one email account, and it would be nice to keep it on the account I've been using, if possible, since it already has all my credit card info and whatnot. It really does seem silly that they won't let you buy one product because you've had a taste of the good stuff.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
July 25, 2017

Go here:

Contact Customer Care

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