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marisbra
marisbra
Participant
May 19, 2016
Answered

can't instal creative cloud

  • May 19, 2016
  • 2 replies
  • 676 views

ciao a tutti ho un macbook pro retina 15'' con os El Capitan 10.11.5

ieri tutto funzionava alla perfezione, oggi quando sono andata ad aprire illustrator mi dava "errore, impossibile aprire l'applicazione" quindi seguendo i vari consigli trovati qua sul forum ho provato a spengere e riaccendere il computer, aggiornare l'os e infine, siccome non avevo risolto niente, a disinstallare tutti i programmi adobe, usare "adobe cleaner tool" e successivamente tramite "easy find" cancellare tutte le tracce lasciate dai programmi.

fatto questo ho scaricato il "creative cloud installer" ma il problema è che io lo apro, mi chiede la password di sistema per installarlo e poi non succede più niente! non mi installa niente!

come posso fare? ho urgente bisogno di utilizzare i programmi

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I try to tell everything also in english:

Hello everyone I have a macbook pro retina 15 '' with os El Capitan 10.11.5

Yesterday everything was working perfectly, but today when I went to open illustrator gave me "Error, can not open the application" and then by following the advice found here on the forum I tried to turn off and turn on the computer, update the os and finally, as i had solved nothing, to uninstall all the adobe programs, use "adobe cleaner tool" and later with the app "easy find" I deleted all traces left by the programs.

after this I downloaded the "creative cloud installer" but the problem is that when I try to open it, it ask me the system password to install it and then nothing happens! It do not install anything!

how can I do? I urgently need to use these programs for the university

This topic has been closed for replies.
Correct answer Bani Verma

Hi Mimmi95,

Please use the cleaner tool to uninstall Illustrator and also Fix host file option:

After this follow the below steps:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, OS X: About the application firewall - Apple Support

3- Disable Firewall of the Internet security program installed on computer.

4- Since you have a Mac machine then please check and confirm that your Mac gate keeper is set to allow installs from anywhere:

To do this Go to Apple icon> System Preferences > Security & Privacy > General > Allow apps downloaded from anywhere ( to make these changes click on the padlock on the bottom left corner and enter your Mac password )

****These changes are temporary, you can revert these back to normal later.****

5- After this Launch your Creative Cloud desktop app from your machine, if it works fine then start the installation of Illustrator.

Let us know if this helps.

2 replies

marisbra
marisbraAuthor
Participant
May 20, 2016

ok, I solved the problem with the creative cloud, downloading from the site directly a program (es. Illustrator), not the CC application. Then I reinstalled all the programs I need, but illustrator still does not work ... the program doesn't open

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
May 24, 2016

Hi Mimmi95,

Please use the cleaner tool to uninstall Illustrator and also Fix host file option:

After this follow the below steps:

1- Please check if you have any browser security extensions installed, please disable them. ( Eg: AD BLOCK, McAfee site/web adviser, internet security toolbar etc )

2- Also disable the Firewall of your machine see, OS X: About the application firewall - Apple Support

3- Disable Firewall of the Internet security program installed on computer.

4- Since you have a Mac machine then please check and confirm that your Mac gate keeper is set to allow installs from anywhere:

To do this Go to Apple icon> System Preferences > Security & Privacy > General > Allow apps downloaded from anywhere ( to make these changes click on the padlock on the bottom left corner and enter your Mac password )

****These changes are temporary, you can revert these back to normal later.****

5- After this Launch your Creative Cloud desktop app from your machine, if it works fine then start the installation of Illustrator.

Let us know if this helps.

D
duncys
Participant
May 25, 2016

thanks Atul, I got Adobe support to sort it out, they were great!

D

Ned Murphy
Ned Murphy
Legend
May 19, 2016

The system password will be the password for your Mac system... it is requiring your approval to allow the software to be installed.

marisbra
marisbraAuthor
Participant
May 19, 2016

yes, i know this... the problem is that AFTER I put the password and click "ok" doesn't happen anything! the installation doesn't start

D
duncys
Participant
May 19, 2016

I am having the exact same issue

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