Skip to main content
A
aware_cc
Participant
April 15, 2013
Answered

Can't install Acrobat from Master Collection 6

  • April 15, 2013
  • 1 reply
  • 770 views

I've uninstalled Acrobat X and Acrobat XI. I reinstalled from the dmg file and get the following error:

Exit Code: 6

Please see specific errors below for troubleshooting. For example,  ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s)

-------------------------------------------------------------------------------------

System Requirements

I reinstalled the entire collection thinking that may help, but it didn't.  I'm on a Mac running OS 10.8.3

    This topic has been closed for replies.
    Correct answer kglad

    you'll need to check your installation logs to determine the problem: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

    1 reply

    A
    aware_ccAuthor
    Participant
    April 15, 2013

    Also, I reinstalled Adobe Application Manager and tried to install again, but it didn't help.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 15, 2013

    you'll need to check your installation logs to determine the problem: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

    A
    aware_ccAuthor
    Participant
    April 16, 2013

    In case anyone else ends up with a similar issue: I recently signed up for Creative Cloud. I downloaded the update for Acrobat listed there as well as the new programs I did not have (Edge etc.). The conflict arose from the Creative Cloud version and the version from Master Collection.

    I had to uninstall the entire Adobe collection and all Creative Cloud item. Then I ran Adobe cleaner and reinstalled the Master Collection. I installed only the items I didn't have from Cloud. I still received an error that Acrobat had not been installed, but it was there and is working now.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices