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Participating Frequently
March 4, 2019
Answered

Can't install Adobe CC on my Acer Aspire M5-584P Laptop

  • March 4, 2019
  • 1 reply
  • 1964 views

I'd greatly appreciate some help with this.

When trying to install Adobe illustrator I get this message.

Sorry, you'll need to upgrade your OS to run the newest version of Illustrator CC. To install an older version, follow the steps below.

Does this mean I need an entirely new computer? (Yeah I know it isn't the best).

[Discussion moved from Adobe Creative Cloud to Creative Cloud Download & Install - Mod]

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Thank you all for your help. I'm still trying to download anything (IL, PS..)

Yes, I have an adobe cc subscription.

I'm working on an Acer Aspire M5-583P-5859

Windows 8.1

Intel Core i5

Intel HD Graphics 4400, up to 1792 MB Dynamic Video Memory

6 GB DDR3 L Memory

500 GB HDD

Before I throw in the towel and head out to get a new computer, I just want to make sure there's no possibility of installing (an older version of) Illustrator.

When I click on 'try again'  to download I get nothing. Seems like it's trying but can't.


Sounds like you might have some connection issues or not enough free HD space to install.

Troubleshoot Adobe Creative Cloud download and install issues

1 reply

Abambo
Community Expert
Community Expert
March 4, 2019

What is your OS version? You need probably Windows 10 or you need to install an earlyer version of illustrator.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
March 4, 2019

8.1

Even when trying to download the older version, it doesn't download for some reason (and I keep hitting try again).

Nancy OShea
Community Expert
Community Expert
March 4, 2019

See system requirements for Illustrator.

Adobe Illustrator system requirements

Nancy O'Shea— Product User & Community Expert