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SB-101
SB-101
Known Participant
September 30, 2022
Answered

Can't Install AdobeCS6 - Says License revoked - Purchased from Official Adobe Store

  • September 30, 2022
  • 1 reply
  • 1148 views

I have an old CS6 Standard license purchased in early 2015.
It's installed on a laptop on its last leg, so I wanted to move it to a newer system. 

However, when I tried installing it on the new system, it said the license was revoked. 


The customer support link it provides, says it could be due to 3rd party seller that sold a volume license. 
However from the official Adobe (India) Store. I have the invoice and the emails from Adobe for reference. 


Could anyone please help me to resolve this issue? 

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Hi @SB-101,

    Please contact support and show them the proofs of your purchase, it should be resolved hopefully.

    To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    1 reply

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    September 30, 2022

    Hi @SB-101,

    Please contact support and show them the proofs of your purchase, it should be resolved hopefully.

    To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
      SB-101
      SB-101Author
      Known Participant
      September 30, 2022

      Thank you @Manan Joshi .
      Appreciate your reply. 
      Will try it and update. 

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 30, 2022

      @SB-101 and everyone else, adobe support is not going to restore a compromised license and they're not able to issue new ones. 

       

      if you buy from a reputable vendor, report the problem to the vendor.  if you think the vendor is disreputable, report that to adobe here, https://www.adobe.com/genuine.html (see link at page bottom).

       

      you can learn more here, https://helpx.adobe.com/genuine/faq.html

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