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A
awils27
Participant
June 17, 2017
Answered

Can't install After Effects

  • June 17, 2017
  • 3 replies
  • 16969 views

I just recently reinstalled my OS (Windows 10) and i was installing the creative cloud apps, no problems there, except for AfterEffects. When attempting to install i just get an error:

Exit Code: 176

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Can't install to a network location

FATAL: Error occured in install product workflow with error code 176 error message

-------------------------------------------------------------------------------------

I have not changed the default install location and do not have any network drives mapped to my computer to start with. I have plenty of room on my C drive. I changed the install location to my second hard drive and again all the programs but After effects. I tried installing using the offline installer as suggested on another post but that gets me another error 182. I uninstalled everything and used the Adobe Creative Cloud Cleaner tool, then i reinstalled everything and still After effects give me the same error. I'm thinking perhaps something to do with the Registry but i don't know too much about that.

    This topic has been closed for replies.
    Correct answer kglad

    if you followed all steps exactly, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    3 replies

    J
    Jun22933877d6lw
    Participant
    February 19, 2022

    A garbage software. I downloaded After Effects and opened it multiple times. Nothing happened. Simply a peice of garbage!!!  

      csabad82793027
      csabad82793027
      Participant
      May 17, 2018

      Use the Creative Cloud Cleaner Tool to solve installation problems works for me

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 17, 2017

      uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      restart your computer (don't skip this)

      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

      if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

      use the desktop app to install your cc programs/trials

      A
      awils27Author
      Participant
      June 17, 2017

      I tried this before because i saw it on another fourm post and it did not help.

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      June 17, 2017

      if you followed all steps exactly, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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