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T
toma89853574
Participant
November 2, 2018
Answered

Can't install any products of Adobe on OSX

  • November 2, 2018
  • 1 reply
  • 1468 views

Hello Adobe,

I searched the forums, found solutions, but nothing helps/works.

I get the following error when I try to install any product from you:

Sorry, installation failed.

Another installer is currently running, which must me closed before installing this product. Please close or wait for other installers complete. (Error Code: P81)

It all started after updating to Mojave on OSX..

Please provide some help.

Greetings

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thank your for your suggestions. Unfortunately this doesn't work. I already rebooted my Mac 10 times. The message keeps on getting back...


I understand, Toma89853574.  Then please contact our support team at Contact Customer Care for direct assistance with resolving Error P81.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 2, 2018

Sorry to hear you are facing problems, Toma89853574.   What Adobe software, and version, are you installing on macOS 10.14?

T
toma89853574Author
Participant
November 2, 2018

Hi,

Creative Cloud installer 4.7.0.400 and Photoshop installer from the Creative Cloud web environment. I guess those are the latest versions for OSX.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 2, 2018

Ok, thanks, Toma89853574.  Please reboot the computer and then begin the installation again.  If you have an individual membership then please use the Adobe Creative Cloud desktop application to begin the installation.  Information on how to install through the Creative Cloud desktop app can be found at Learn how to download your Adobe Creative Cloud apps .

For more information on Error P81 see Creative Cloud download and install errors .

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