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Participant
October 5, 2014
Answered

Can't install apps with Creative Cloud

  • October 5, 2014
  • 1 reply
  • 219 views

Hi,

I've just suscribed to the photo plan (Photoshop + Lightroom), and I've installed Creative Cloud, but when I want to install Photoshop via the apps panel, the screen becomes white and no further informations are displayed.

I've uninstalled this software several times and cleaned my computer as well but nothing.

I've also tried to download this software with Chrome and IE, with and without firewalls, antivirus and malware removals, but.....nothing !!!

I really don't know what's going on so I need your help.

Thanks for everything and below is a capture of my issue:

(My system: Windows 7 64 bits with Ligtroom already installed as a standalone program)

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1 reply

Mylenium
MyleniumCorrect answer
Legend
October 6, 2014
Participant
October 6, 2014

Hi Mylenium, and thank you for your answer !

I've followed your instructions, and even if I don't know where the problem was, it's working by now...

So thanks again, and have a great day !!!