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spim1111
Inspiring
June 26, 2013
Answered

Can't install CC

  • June 26, 2013
  • 1 reply
  • 1772 views

"Creative Cloud desktop failed to install"

Running Mac OS 10.8.4

I've contacted support twice now and they could not help me. I have tried everything from OOBE folders to the Activity Monitor, every 'solve' that Adobe has suggested has FAILED. Does anyone have an actual fix for this issue?

This topic has been closed for replies.
Correct answer spim1111

Case # 0184434562

I would agree, however it doesn't seem to apply to Adobe support staff as each time contacting support, though I provided my case number and explained the steps I had already taken, I was instructed to do all the same things. Change OOBE folder names, run Adobe Cleaner, re-download Adobe Application Manager, re-download Creative Cloud,  restart computer, repair permissions, open Activity Monitor and quit all processes having to do with AAM, Unistalled Adove Creative Cloud (funny, never could install it to begin with), ALL THAT ASIDE MY ISSUES WAS RESOLVED (after 3 days of online support and 3 hours on the phone)...

All I had to do was delete ALL Adobe products from my machiene. Installation worked perfectly after that.

Thanks Adobe!

Where should I send my invoice for all the working hours lost?

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 26, 2013

Spim1111 do you have a case number from your previous interactions with support that I can reference?

Also it would be beneficial for other viewers if you can summarize the steps you have attempted so far.  This will prevent the same solutions which you have implemented previously from being offered again.

S
spim1111AuthorCorrect answer
Inspiring
June 26, 2013

Case # 0184434562

I would agree, however it doesn't seem to apply to Adobe support staff as each time contacting support, though I provided my case number and explained the steps I had already taken, I was instructed to do all the same things. Change OOBE folder names, run Adobe Cleaner, re-download Adobe Application Manager, re-download Creative Cloud,  restart computer, repair permissions, open Activity Monitor and quit all processes having to do with AAM, Unistalled Adove Creative Cloud (funny, never could install it to begin with), ALL THAT ASIDE MY ISSUES WAS RESOLVED (after 3 days of online support and 3 hours on the phone)...

All I had to do was delete ALL Adobe products from my machiene. Installation worked perfectly after that.

Thanks Adobe!

Where should I send my invoice for all the working hours lost?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 26, 2013

Spim1111 I am very happy to hear that your current difficulties have been resolved.  While reviewing your case history I did see that you faced a download error initially when trying to install the Creative Cloud application.  I also show that your are a Creative Cloud Team Member.

If you are on a managed network then please ask your I.T. department to review the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

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