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Participant
June 17, 2017
Answered

Can't install CC update, can't uninstall CC or PS

  • June 17, 2017
  • 2 replies
  • 331 views

I cancelled my subscription a couple of months ago during a lull in photography work, but in anticipation of work to come tried to resubscribe, first by updating CC.  That went well up to the 90% mark at which point the updater stopped working. 

Consulted the FAQ and community here and tried uninstalling everything, including using the CC Cleaner Tool. Successfully removed Lightroom, but still cannot remove CC or PS.  Have tried removing through the Control Panel, to no avail.  When I try uninstalling CC, nothing happens.  When I try uninstalling PS, a CC update launches. 

I assume at this point I need to remove everything and start over -- but how do I do that?

Windows 10

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2 replies

Kanikas
Legend
June 19, 2017
Participant
June 17, 2017

Thanks for the link to the Uninstall App.  Unfortunately, it shows Deleted with Errors.  Fortunately, I don't see CC, LR, or PS in the start menu, in the control panel, or in my program files.  Is something lingering that I need to get rid of?