Skip to main content
M
Mjarabrab
Participant
May 20, 2012
Answered

can't install cd 2- rejects my serial number

  • May 20, 2012
  • 1 reply
  • 516 views

can someone please help me, I am already kind of computer clueless and I thought installing this would be easy.

I installed the first cd no problem, set up my account, and it accepted the serial number (I purchased it from Walmart just today) but when I tried (over 10 times) to install cd #2, when I type in the same serial number (which it says it requires) it says not valid. I did not opt to install the trial version, don't know if that has anything to do with it,

but for something so simple, this is frustrating. All I want to use is use and learn the program!

Also, what is cd #3 for?

thanks

desperate on sunday

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Disc two contains the trial of Premiere Elements 10.  Are you trying to install the 30 days trial of Premiere Elements 10?  If not then there is no need to install disc two.  Disc three is the Mac OS install disc you can find more details at Install Premiere Elements, Photoshop Elements - http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements.html.

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    May 21, 2012

    Disc two contains the trial of Premiere Elements 10.  Are you trying to install the 30 days trial of Premiere Elements 10?  If not then there is no need to install disc two.  Disc three is the Mac OS install disc you can find more details at Install Premiere Elements, Photoshop Elements - http://helpx.adobe.com/photoshop-elements/kb/install-premiere-elements-photoshop-elements.html.

    M
    MjarabrabAuthor
    Participant
    May 21, 2012

    thankyou for responding Jeff, that makes sense. The obvious should be in the directions, and it's frustrating not to know the basics for someone like me just learning.

    I was wondering if part of the program was missing, just using the first cd, but now I know

    I appreciate your answer,

    not lost anymore at least for now

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices