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Participant
November 21, 2014
Answered

Can't install Costco Elements 13 disc on PC? Why does installation jam up after I enter my i.d. and pin?

  • November 21, 2014
  • 2 replies
  • 449 views

We have a Dell with Windows Vista, 2.5G RAM, 27G of hard drive free, 32 bit op system. We can't install Elements 13. We get as far as installation, enter our Adobe i.d. and pin, then the little squares keep circling and circling and never connect or go further. The installation doesn't happen, and we have to restart computer to get the circling to quit.

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Correct answer kglad

Thanks, KGlad! We have Win 8.1 on another computer, a newish HP, and can't seem to master it. We extremely dislike Win8, so we don't use the HP, and don't want Win8 on the Dell laptop. What about Win7 for this Dell with its present specs and capabilities? Can we put Win7 on it, and would it work? Could we then instal Elements 13? We have a lot of pictures and docs on the Dell, also some programs like Picasa 3 and InMotion Hosting, use them regularly, and can't afford to lose anything. Thanks for your taking the time to help here!


you don't have much hd space.  you have enough to upgrade to win 7 (Windows 7 system requirements - Windows Help) but will probably have issues soon after that.

give 8.1a chance.  it's much better than win8.

the desktop in win 8.1 is just like the normal win interfaces of recent vintage.

2 replies

Participant
November 22, 2014

Thanks, KGlad. We'll look into the challenges of that!

kglad
Community Expert
Community Expert
November 22, 2014

you're welcome.

kglad
Community Expert
Community Expert
November 21, 2014
Participant
November 21, 2014

How not meet specs? Has AMD Turion64 X2 Mobile Tech processor TL 58, 1.90 GHz, Vista Basic, Service Pack 2, 2.5 GB memory. What can i do to make it work?

Sent from my iPhone

kglad
Community Expert
Community Expert
November 21, 2014

upgrade your os to win 7 or win 8.