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Enlightened_protector0D44
Participant
August 20, 2013
Answered

Can't Install Creative Cloud Desktop on Mac OS X 10.7.5

  • August 20, 2013
  • 1 reply
  • 7092 views

If I try to install it on my default user, I get an error 13.  Specifically:

"cookies dir: cannot make folder / cookies: permission denied (error 13)"

If I try to install it on my Administrator user, I get an error A12E6 that says there's a problem with the installation.

I tried the solutions for both errors.  For the error 13, I ran terminal and did the following solution as posted in another thread by a staff member:


chmod -N ~/library


chmod +a "everyone deny delete" ~/library

Did nothing.

Then I tried popping over to my administrator account, and I did the following solution as posted in another thread:

"

For MAC

Step 1: Go to /Application/Utilities (Rename Adobe Application Manager to Adobe Application Manager_old)

Step 2: Click on Go (Finder Menu)-> Go to folder-> ~/Library (Which is user Library)

In User Library go to -> Application Support -> Adobe and Rename OOBE to OOBE_old

After rename the above mentioned folders download the updated version of AAM from : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

After installing AAM try to sign in it should work now.

"

This also did nothing.  What can I do to get this thing working?

I'm running a Power Mac on OS X 10.7.5.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Here is a screenshot of the persistent error:

When I tried the steps in the "Unknown Server Error" troubleshooting, Solution 1 did not work, since I obviously just downloaded the latest version.  I could not get Solution 2 to work because when I navigated to the OOBE folder, there was no such file named opm.db to delete.  Solution 3 obviously didn't work for the same reason.

I just tried all 4 checks to my connectivity from the "Sign in or Activation Errors" page.  I passed them all.

Thanks for your patience on this one.


Ok the error 13 does look like a permission issue.  Please try logging in as a root user and install the Adobe Creative Cloud application under that account.  You can find details on how to log in as root at OS X Mountain Lion: Enable and disable the root user - http://support.apple.com/kb/PH11331.

If you still receive an A12E6 error please try moving the computer to a wired connection.  You will only need a stable connection to download and install the software.  You should still be able to activate the software successfully from your current location.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 20, 2013

SamReveley279 can you please confirm if you are using a PowerPC based processor or Intel?  You can find the processor listing under the Apple Menu>About This Mac.

E
Enlightened_protector0D44Author
Participant
August 20, 2013

Apologies, Jeff, I mis-typed.  It's an intel-based processor - Mac Pro, not Power Mac.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 20, 2013

Ok thank you.  A12E6 indicates an unknown download failure.  I would recommend trying a wired connection or an alternate Internet connection to see if you face the same difficulties.

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