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O
Ole Andreas
Participant
September 27, 2017
Answered

Can`t install Creative Cloud - Error code 1

  • September 27, 2017
  • 1 reply
  • 31558 views

Hello,

I can`t install Creative Cloud after reinstalling Windows. I get error code 1, can`t install Creative Cloud.

I have tried the following:

  • Redownload Create Cloud
  • Restart computer
  • Update Windows
  • Reinstall Windows
  • AdobeCreativeCloudCleanerTool (this found none Adobe programs on my computer)
  • Run the installation with Admin rights

Any ideas? The only option for support was to post on the forum.

This topic has been closed for replies.
Correct answer Bani Verma

Just to confirm have you tried to download the Creative Cloud desktop app from the following link as well: Download Creative Cloud desktop app.

If yes, then i would recommend you to perform a manual cleanup of Adobe Creative Cloud desktop app from your machine to do so kindly follow the troubleshooting steps given here: Creative Cloud Wont install to Windows

Let us know if this helps.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
September 27, 2017

Hi Ole%20Andreas,

Sorry that you are having trouble installing Adobe Creative Cloud desktop app on your machine, i would recommend you to try the troubleshooting steps shared in the following help document and see if that helps: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

You may also try downloading the Creative Cloud desktop app directly from here and install it: Download Creative Cloud desktop app.

Let us know if this helps.

    O
    Ole AndreasAuthor
    Participant
    September 27, 2017

    Thank you for your comment,

    Already tried these steps. But I tried them again and it didnt work.

      Bani Verma
      Community Manager
      Bani VermaCommunity ManagerCorrect answer
      Community Manager
      September 27, 2017

      Just to confirm have you tried to download the Creative Cloud desktop app from the following link as well: Download Creative Cloud desktop app.

      If yes, then i would recommend you to perform a manual cleanup of Adobe Creative Cloud desktop app from your machine to do so kindly follow the troubleshooting steps given here: Creative Cloud Wont install to Windows

      Let us know if this helps.

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