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M
marks39665571
Participant
February 17, 2016
Answered

Can't install Creative Cloud on my computer following hard drive wiped clean

  • February 17, 2016
  • 1 reply
  • 247 views

Hi

I purchased a Creative Cloud Student and Teacher edition (one-year)(MONTH) in Nov 2015, paying £12.38 per month, which has been duly debited out of my account each month for 3 months now,

& the 4th payment due shortly.

Last week my computer failed to boot and after much trying, had to take into to PC World who sent it away. It was returned fixed but the contents of the Hard Drive had been completely wiped clean of any and all software including CC.

I logged into the Adobe site this evening thinking I'd simply re-download the software onto my computer.

When I log in & look at 'View your products', its lists my plan as 'Creative Cloud Free membership', inviting me to upgrade to paid CC Membership!?!

& when I 'View your Orders', there is no record of my order in Nov 15 -

& I can't see how to download Creative Cloud (that is NOT a trial version).

Help Please?


This topic has been closed for replies.
Correct answer John T Smith

Are you 100% sure you are looking at the correct Adobe ID?

Or did you use a different (school?) ID for your subscription?

In any event, you need to contact Adobe directly

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
February 18, 2016

Are you 100% sure you are looking at the correct Adobe ID?

Or did you use a different (school?) ID for your subscription?

In any event, you need to contact Adobe directly

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

    M
    marks39665571Author
    Participant
    February 18, 2016

    Thank You John - I am a donut!

    Initially I'd set up an account in my name with the intention of buying the subscription for my daughter.

    Your comment "Or did you use a different (school?) ID for your subscription?" made me wonder if I'd subsequently set up

    as second account in her name to buy the subscription with - which I had!

    Thank you for taking the trouble to reply :-)

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