Inspiring

Question

Can't install creative cloud or apps at all

Forum|Forum|2 years ago
June 16, 2023
3 replies
813 views

I'm not sure is this on right place at this forum but for some reason I can't install Creative Cloud at all on my computer.

My computer is MacBook Air M1 with newest OS.

When I download installer here:

https://creativecloud.adobe.com/apps/download/creative-cloud?locale=en

But when I click to stat it it doesn't do anything. I can see it on activity monitori but it just stayes there and nothing happens. Sometimes it get "Not responding" and sometimes doesn't.

I have tried to run at creativecloud cleaning app but it doesn't do anything and only tells me that there is something to fix on my hosts file but it can't do anything and when I check my hosts file it looks normal.

I have rebooted my computer few times and I tried to run cleaning with OnyX too but nothing has changed. I have tried to delete files from cache and library etc. but no change.

App installs and updates

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi there,

We're sorry for the trouble. In addition to the suggestion given by the expert above, you can follow the steps listed here.

It appears as if you're getting Error 501 while installing Adobe Creative Cloud desktop application.

Check out this article for reference: https://helpx.adobe.com/download-install/kb/exit-code-501-creative-cloud.html

Let us know if it helps.

Shivangi

WhigXAuthor

Inspiring

Hi,

Thanks for help but that seems to be for Windows OS and I'm using Mac

kglad

Community Expert

assuming you have no adobe cc apps on your computer and the cc desktop app is not on your computer:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

WhigXAuthor

Inspiring

Sorry that it took so long for me to answer.

Clear tool only says that "The following installation were found on your system:" and there is only "Fix Host File".

If I choose it and click "cleanup selected" it says "Adobe Creatie Cloud Cleaner Tool successfully completed. '0' enteries were fixed".

I run that and then rebooted and downloaded installer but nothing changed it still "crash" and Acitivity monitor says "Creative Cloud Installer (Not Responding)" and nothing happens.

kglad

Community Expert

@WhigX

do you have any firewall, antivirus or anti-malware installed?

WhigXAuthor

Inspiring

Don't know how to edit my message but in this log:

/Users/me/Library/Logs/CreativeCloud/ACC/WAM.log

I get this:

--

--

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded