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felipevc
Participant
June 15, 2015
Answered

Can´t install creative cloud update

  • June 15, 2015
  • 4 replies
  • 1165 views

Hi there! I've been trying to install an update to creative cloud mnager, but it always halts at 5%. I tried it many times. Tried also to uninstall and reinstall, but a message appears stating that I can´t do it because creative cloud is necessary to manage other adobe products. I tried also to download the creative cloud setup and reinstall it without uninstalling it first, but it freezes at some point of the installation too. What can I do now, please?

This topic has been closed for replies.
Correct answer Govardhan.V

I'm preety sure I don't have connectivity problems.


Still getting error 201 ??

  

Step 1)

Click on the below link and open Photoshop Elements download link.

Do not close the page , simply keep it open.

Download Photoshop Elements products | 13, 12, 11, 10

Then click on below link and download direct Installer file  mentioned in step 2.

It will directly starts installation process right away.

Step 2)

http://trials2.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_1_110.zip

Once you had downloaded Zip file , extract it and then run setup.exe to install Adobe Creative cloud application.

4 replies

DesignDiva01
DesignDiva01
Participant
June 17, 2015

Thanks! Brucgon - issue resolved.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 17, 2015

    You are most welcome

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    June 15, 2015

    Hi Luis,

    Please try to reboot your machine and then try.

    Else please refer to the help document: https://helpx.adobe.com/creative-cloud/kb/Error_Code_2_failed_update.html

    Regards,

    Sheena

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 15, 2015

    Reboot the computer and try to update again .

    Still same ??

    Try with the steps provided in the below link :

    Use CC uninstaller to uninstall Adobe Creative Cloud application :

    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

    Then reinstall Adobe Creative Cloud application and check.

    WINDOWS:

    Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

    MAC:

    Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

    Still same ??

    You may post a screenshot

    Or provide technical details like OS version.

    Maansee_verma
    Maansee_verma
    Participating Frequently
    June 15, 2015

    Hi,

    Can you please tell me which OS you are using and in addition to that if you post a screen shot of the same it will be great.

    Regards

    Maansee

    F
    felipevcAuthor
    Participant
    June 15, 2015

    Hi, Mansee,

    I hope i understood you correctly. I have windows 8.1 in a HP Pavilion 23. This is print-screen of the info on my OS. I hope this is what you asked me for. I aopologize that it´s in portuguese, but I suppose the important info is ok. Please, I'm at your disposal.
    And thanks!!!

    I

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 15, 2015

    Restart the computer and try .

    Still same?

    Use the new Creative Cloud uninstaller , it will uninstall Adobe Creative Cloud application .

    Then reinstall Adobe Creative Cloud , it should fix the issue ,

    If you face any issue , feel free to post

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