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Known Participant
February 24, 2017
Question

Can't install CS2 because of missing or invalid personalization information

  • February 24, 2017
  • 1 reply
  • 645 views

Hello, I'm trying to uninstall Creative Suite 2 but getting a message that the installer could not start because of a missing or invalid personalization information or missing source library.  What do I do?  Thank you.

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    1 reply

    Jeffrey_A_Wright
    Legend
    February 24, 2017

    Branching to a new discussion.

    Reginap24510620 you can find details on how to correct this error at Invalid user name, organization, or serial number error in Production Studio applications (Windows) .  Please be aware these steps may not be successful with newer operating systems.