Can't Install CS5 Extended

Forum|Forum|6 years ago
December 7, 2019
8 replies
556 views

My laptop died causing me to buy a new one. I didn't notice that the new laptop didn't have a CD drive until later so I purchased an external drive. When I attempted to install my licensed CS5 Extended via the CD drive on my new laptop, the drive spins for a few seconds then ejects the CD. Is ther another way that I can install this?

Installation

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Correct answer Nancy OShea

If this was a student/teacher or volume license edition, you have to use your original installation disks as that is what your serial number is attached to.

If this was an ordinary individual license, contact Adobe Customer Care for a direct download link to CS5. Click the chat bot icon and type AGENT followed by Enter/Return key.

https://helpx.adobe.com/contact.html

IMPORTANT FOR MAC USERS: Creative Suite installers won't work on macOS Sierra or higher. You will need to use terminal workarounds.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Catalina ended 32-bit apps support so it cannot handle Creative Suite at all.

Nancy OShea

Correct answer

Community Expert

If this was a student/teacher or volume license edition, you have to use your original installation disks as that is what your serial number is attached to.

If this was an ordinary individual license, contact Adobe Customer Care for a direct download link to CS5. Click the chat bot icon and type AGENT followed by Enter/Return key.

https://helpx.adobe.com/contact.html

IMPORTANT FOR MAC USERS: Creative Suite installers won't work on macOS Sierra or higher. You will need to use terminal workarounds.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Catalina ended 32-bit apps support so it cannot handle Creative Suite at all.

Nancy O'Shea— Product User & Community Expert

E

Eljay48Author

Participant

This was a regular license. Thanks for the link. I'll try it tomorrow.

E

Eljay48Author

Participant

Thank you! I contacted an agent and was able to download the software. Unfortunately, there must have been a problem with the download because it wouldn't let me install. I tried later on with a new download and everything seems to have installed correctly this time.