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nelliel38033745
Participant
February 1, 2019
Answered

Can't install CS6 design and web premium for Mac OS X

  • February 1, 2019
  • 2 replies
  • 585 views

I keep getting this error message when trying to install - to my knowledge I am not running more than one installer at the same time so I'm not sure how to fix this problem. Anyone got any ideas about where I've gone wrong? Thanks in advance

This topic has been closed for replies.
Correct answer kglad

hi,

 

sierra (os 10.12) and later are not compatible with older software, but adobe's posted a work-around:  https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

but no work-arounds will likely work with future mac os updates (short of installing a parallel compatible os).

2 replies

M
MelissaLA88
Participating Frequently
February 7, 2019

Piggybacking on what kglad has already said... It's probably time for you to check Adobe Creative Cloud plans. There are a couple to choose from and you'll always be up to date that way. Best of luck!

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 1, 2019

hi,

 

sierra (os 10.12) and later are not compatible with older software, but adobe's posted a work-around:  https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

 

but no work-arounds will likely work with future mac os updates (short of installing a parallel compatible os).

W
WayneM45
Participant
June 9, 2023

I would like to try the workaround, but the link posted is not available any more. Can It be fixed, please? The error I'm initially getting is that the installer thinks I'm not on the internet, yet here I am writing this on the internet.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 9, 2023

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

I just clicked this link and it works for me

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