Can't install Elements 10 update

Question

I just bought and downloaded Photoshop Elements 10 upgrade. I can't install it. When I click on "launch" I get the error message "windows can't open this file: photoshopelements_10_LS_15.7z". I try to find the download on my computer and can't.

Conversely I also removed Acrobat X from my old computer and re-activated it on this computer with no problems.

Any ideas please?

Preran · Answer

Use the procedure in this article to unzip your file. (http://www.ehow.com/how_5116786_unzip-file.html)

Go to the location where you have saved your downloaded file and use the normal procedure (right-click, select unzip, and choose the application) to unzip your file.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded