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M
maria_3420
Participant
September 14, 2025
Question

Can't Install Illustrator on macOS Catalina

  • September 14, 2025
  • 3 replies
  • 641 views

I purchased Adobe Illustrator CC, and when I try to install it, it tells me that it is not compatible with macOS 10.15.7.

I tried to follow the steps to install an earlier version (https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/install-previous-versions-creative-cloud-apps.html), but I don't see the option to choose “older version” (print).

What can I do?

3 replies

A
ABDUL268194365xha
Participant
September 15, 2025

same problem here is there any possible way to fix this?

 

B
Community Expert
Ben MCommunity Expert
Community Expert
September 15, 2025
quote

same problem here is there any possible way to fix this?

 


By @ABDUL268194365xha

No. From the previous post it was explained that you are only allowed to install the current version and one back. Because of this the earliest version of Illustrator available is 28.0. The system requirements for Mac OS require that you have OS 11 or later so your version of Mac OS 10 is not supported. If your Mac cannot be updated to OS 11 you will need to look for a newer Mac that has this capability.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 15, 2025

Catalina is well beyond its sell by date.  You need to upgrade. Your OS is 5, soon to be 6, versions behind.

 

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on these systems, no more than 2 versions back:

  • Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
  • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

NOTE: MS is ending Win10 in October. Apple will release macOS 26 (Tahoe) later this year.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/illusrator/system-requirements.html

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
September 14, 2025

start by checking if your os is compatible with the current or one previous version, 

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

if it is, you can enable show older apps (if you're not on the trial) by using the cc desktop app preferences.

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