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Radeghost
Participating Frequently
December 22, 2022
Question

Can't install Lightroom

  • December 22, 2022
  • 2 replies
  • 2737 views

Lightroom disappeared from my laptop overnight, I don't know why. Creative Cloud said it's installed, but it wasn't installed, no folder was found, nothing turned up in Search. When I clicked Open, nothing happened. When I clicked Open (Intel), I got error "File not found".

 

I've uninstalled it. After clicking Install, it installed in... 1 second. But it didn't really install, nothing happened, no folder was created, nothing was downloaded, it went from 0% to 99% in 1 second. Again, clicking Open did nothing, Open (Intel) said that File not found.


I've reinstalled CC. I've used Creative Cloud Cleaner Tool. Nothing. It didn't work.

 

All my other apps download and work just fine, only Lightroom doesn't (normal Lightroom, not Classic).

 

I can't really find any real support, any help?

 

macOS Ventura (newest), Apple silicon M1 Pro chip.

This topic has been closed for replies.

2 replies

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
December 22, 2022
 
quote

 

...
I've reinstalled CC. I've used Creative Cloud Cleaner Tool. Nothing. It didn't work.

...

By @Radeghost

 

Do you have rebootet your machine after using the Cleaner Tool?

If not try a clean installation again.

 

If this doesn't help I would suggest a complete and clean reinstallation by following the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
R
RadeghostAuthor
Participating Frequently
December 22, 2022

Yes and I tried every step from troubleshooting. Its Adobe issue. Seen other threads with Lightroom installation problem on macOS Ventura. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 22, 2022

there are some problems with lr and venture, but it installs, https://helpx.adobe.com/lightroom-classic/kb/known-issues.html#ventura

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
December 22, 2022
quote

... only Lightroom doesn't (normal Lightroom, not Classic).

...

By @Radeghost

 

What do you mean with "normal Lightroom"?

Which Lightroom version you talk about? 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
R
RadeghostAuthor
Participating Frequently
December 22, 2022

There are 2 lightrooms in CC app, Lightroom and Lightroom Classic. I refer to normal Lightroom, version 6.1 (but 6.0 and 5.5 dont work as well)

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 22, 2022

@Radeghost 

 

the last lightroom 6 version is 6.14.  its installer is here:

 

https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html

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