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darrenk82468667
Participant
January 3, 2016
Question

Can't install Lightroom or any adobe software

  • January 3, 2016
  • 3 replies
  • 485 views

trying to install lightroom the installation go so far and then disappears off the screen

This topic has been closed for replies.

3 replies

chris021564
Participant
February 23, 2016

Hey Darrenk,  Did you get your problem solved?  I was having the same problem on a windows 7 professional machine when I came across this video.  Seems that most people are having trouble getting the CC desktop app to work correctly.  Even though he is using a mac the same names apply to pc that I found.  Here's the link: Fix Adobe CC (Creative Cloud) - Download Error (Mac) - YouTube

Del Z
Participating Frequently
January 4, 2016

Hi Darrenk82468667,

You trying to install Lightroom CC2015 through the Creative Cloud desktop app, is that correct? If so, try signing out and signing back in to refresh your connection: Sign in and sign out to activate Creative Cloud apps‌. An article with more information on this behavior is available here: Lightroom CC Won’t Launch (“Crash”) After Installing | Pro Photographer Tech (ProTogTech)

If that doesn't work, this forum discussion, in which a user experienced a similar issue, may help: Lightroom CC installation failure. Some of the instructions are for Mac not Windows, but you can perhaps get troubleshooting ideas.

Please reply to this discussion if you continue to experience issues.

Best,

Del

John T Smith
Community Expert
Community Expert
January 3, 2016

What is your hardware... brand + model computer and brand + model graphics adapter?

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

darrenk82468667
Participant
January 3, 2016

Dell t9600 running Windows 10