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fogalien
Participant
January 21, 2023
Question

Can't install photoshop

  • January 21, 2023
  • 1 reply
  • 520 views

Hello

I Spent all day trying to install photoshop , after Creative cloud and photoshop didn't want to update and trying every possible solution, I cleaned everything and was able to intsall creative cloud but now i can't install photoshop , anyone has a solution for this please

thank you

Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobeCameraRaw8.0All-x64 Version: 15.1.1.2). Error code: '113'

 

 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 21, 2023

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers. 

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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