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Tino Gottwald
Participant
November 15, 2025
Question

Can't install Photoshop although I have a foto abo

  • November 15, 2025
  • 3 replies
  • 113 views
Hello!

I have a photo subscription.
This includes Photoshop Desktop. But I cant install Photoshop Desktop.
It is not offered for download/installation at all.
I'm running MacOS 15.7.1
I've already run the Cleaner Tool and reinstalled the creative cloud app,
but I still can't install Photoshop Desktop.

I ask for support.
Thank you in advance!

3 replies

Nancy OShea
Community Expert
Community Expert
November 16, 2025

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on these systems, no more than 2 versions back:

  • Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
  • MacOS 26 (Tahoe), MacOS 15 (Sequoia), 14.7 (Sonoma).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html


Nancy O'Shea— Product User & Community Expert
Tino Gottwald
Participant
November 17, 2025

Hello,

my computer is a Mac Mini 2018 with Intel i5 Multicore, 1.5 GB Video RAM, 32 GB RAM.

I running MacOS Sequoia 15.7.2

 

This was working with another subscription (Pro) some month ago. I canceled this subscription a few month ago.

My current subscription (Photo 20GB) is a prepaid subscription for 12 month. It is paid until November 2026.

 

So, no problem with my subscription or hardware requirements.

Jeffrey_A_Wright
Community Manager
Community Manager
November 17, 2025

Sorry you aren't able to use your active subscription, Tino. Do you receive any specific error messages when you try to begin the installation process through the Creative Cloud Desktop app? You can find information on how to discover any fatal errors at https://adobe.ly/3JCWKuw. ^JW

kglad
Community Expert
Community Expert
November 15, 2025

also, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
only the plan(s) you want?

jane-e
Community Expert
Community Expert
November 15, 2025

@Tino Gottwald 

 

Does your computer meet or exceed the recommended system requirements for Photoshop? Was this working before, or is this a new purchase?

https://helpx.adobe.com/photoshop/desktop/get-started/technical-requirements-installation/adobe-photoshop-on-desktop-technical-requirements.html

(Select the tab for Windows or macOS)

 

Jane