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M
matsu_h
Known Participant
November 28, 2018
Answered

Can't install Photoshop CC2019 - Creative Cloud claims I do not meet system requirements

  • November 28, 2018
  • 1 reply
  • 10344 views

I've been awaiting the release of Photshop CC2019 (v.20) and now when it's out, my Creative Cloud app claims I don't meet the system requirements. It claims I have the wrong OS, but I am running Win 8.1 (v 6.3 build 9600) which should be able to run the latest version of PS.

The sys req states I need "Microsoft Windows 7 with Service Pack 1, Windows 8.1 or Windows 10". How do I fix this?

This topic has been closed for replies.
Correct answer Bani Verma

My page is in Swedish. Maybe forgot to update the site for all languages?

Thanks for quick support.


Thanks for sharing this and you're welcome!

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 28, 2018

Hi Matsholmberg,

As you have mentioned you are unable to install Photoshop CC 2019 as you are getting the message that your computer's operating system is not compatible.

The latest version of Creative Cloud apps does not support Windows 8.1. 

To take advantage of the latest features in the CC 2019 apps, you'll need to upgrade your OS to a compatible version of Windows 10 which is version 1703 or above.

To know more about this please refer to OS support for CC 2019 apps.

Let us know if you have any more queries.

M
matsu_hAuthor
Known Participant
November 28, 2018

Weird it states something else on you system requirements page. Adobe Creative Cloud

But OK, now I know the reason atleast. Thanks.

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
November 28, 2018

I don't see Windows 8.1 on that page as well. If you see it can you please share a screenshot so that I can report it, thanks.

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