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A
Anonymous
February 14, 2012
Question

Can't install Photoshop Elements 2.—won't accept serial no.

I'm trying to install Photoshop Elements 2.0 on a PowerBook G4 running OS 10.4.11 and 9.2.2. Copied the serial no. from the CD case, but keep getting told it's an invalid serial no. What do I do now?

Thank you

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    1 commentaire

    Gautham_K
    Gautham_K
    Participating Frequently
    February 14, 2012

    Hi,

    Did you have this application installed on this machine before?

    A
    Anonymous
    February 14, 2012

    I thought I had it installed, but found just all the other related

    files, but not the actual Elements. But, just found I DO have it

    installed on my second computer, a G4 Tower running the same OSs.

    Have copied it to a flash drive and will see if it will copy OK to

    the PowerBook. Looked at the serial no. on the Tower application, and

    it's the same as the one on the CD case. Would it refuse the no. if

    it thinks I've already installed it on the PowerBook?

    Thanks for any help. You can consider it my 86th birthday gift!

    Jean

    Gautham_K
    Gautham_K
    Participating Frequently
    February 14, 2012

    Hi Jean,

    I would recommend contacting our support team to have the serial number verified.

    You can contact support using this link: Contact Adobe Support

    On the support page, click on "I need help activating or deactivating my software".

    You will then have an option to chat with a support representative or call support by using the phone numbers listed on the right side of the page.

    Also, advance / belated 86th birthday wishes

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