Can't Install photoshop elements on new computer

Forum|Forum|4 years ago
August 16, 2021
1 reply
544 views

My old computer died and need to get photoshop elements 14 on my laptop.
I continue to get an error messages when installing and after add my serial number. Not sure what else to do. I'm using windows 10 currently.
Appreciate any help.
Thanks

Installation

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thatsmauri

Community Expert

What error message(s) do you get?

DesignsbyCynthiaAuthor

Participant

Hi I did finally get it to install but now I get a message that I need to deactivate the other photoshop on the computer that quit. So how do I do that? Do I go to my adobe account to do so?
Thanks

thatsmauri

Community Expert

By default, you can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first.

Good news: You should be able to deactivate your apps from within your Adobe Account.

https://account.adobe.com/activated-devices

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