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DesignsbyCynthia
Participant
August 16, 2021
Question

Can't Install photoshop elements on new computer

  • August 16, 2021
  • 1 reply
  • 544 views

My old computer died and need to get photoshop elements 14 on my laptop. 
I continue to get an error messages when installing and after add my serial number. Not sure what else to do. I'm using windows 10 currently.
Appreciate any help.
Thanks

This topic has been closed for replies.

1 reply

thatsmauri
Community Expert
Community Expert
August 16, 2021

What error message(s) do you get?

DesignsbyCynthia
Participant
August 16, 2021

Hi I did finally get it to install but now I get a message that I need to deactivate the other photoshop on the computer that quit. So how do I do that? Do I go to my adobe account to do so?
Thanks

thatsmauri
Community Expert
Community Expert
August 16, 2021

By default, you can install Adobe applications on more than one computer, activate them (sign in) on two, but use them on only one computer at a time. To activate apps on a third machine, you’ll need to deactivate (sign out) on one of the two current computers first.

 

Good news: You should be able to deactivate your apps from within your Adobe Account.