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Participant
June 3, 2022
Question

Can't install photoshop on windows 10 [Error 501]

  • June 3, 2022
  • 3 replies
  • 5764 views

I installed photoshop 2022. It would run, but the next day I could not start it because startup files (photoshop.exe) are not there. I tried to install again but I get an error 501. Adobe said it is trying to access a file that is in use by a different application. It says to open task manager and end the task. But there is no application listed in the error. Microsoft says to use event viewer to check the error log for this and remove the application causing the problem. But there is no error log created that I can find. I tried to uninstall thinking this might be the problem but it is not even listed in my control panel as an installed program and there is no uninstall file. Adobe videos say to delete all adobe folders, but I have several other adobe products. I deleted all photoshop folders. I still can't install and get the 501 error. Any help?

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3 replies

Shivangi_Gupta
Community Manager
Community Manager
June 6, 2022

Hi Keith,

We're sorry for the trouble. Would you mind taking a look at this article related to the error you've mentioned?  https://helpx.adobe.com/download-install/kb/exit-code-501-creative-cloud.html

Let us know if it helps.

Participant
June 6, 2022

This was the first thing I did. There are no reported aps, just says 501 and nothing in the task manager that relates to adobe. It also does not created an error log, I have used event viewer to look for one.

Shivangi_Gupta
Community Manager
Community Manager
June 6, 2022

I see! Did you try uninstalling and reinstalling the Creative Cloud desktop application?

AxelMatt
Community Expert
Community Expert
June 4, 2022
My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Participant
June 4, 2022

As I said I did try this. There is not error log created and no obvious aps in task manager that could be causing the 502 error.

Peru Bob
Community Expert
Community Expert
June 4, 2022