Can't install PS on M1 Mac

Forum|Forum|5 years ago
March 11, 2021
1 reply
1370 views

I have tried this multiple times with the same result. I want to try PS and have gone through the installation process many times but the same thing keeps happening. Even tried restarting my macbook pro...no go as well.

Every time I start the installation process, I get to the installation screen telling me that creative cloud is installing. I skip the survey questions and CC finishes installing...then the entire process just crashes. The DMG icon for PS disappears off my screen, and the file that is in the download folder disappears.

What's going on?

This topic has been closed for replies.

kglad

Community Expert

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

if you have trouble downloading, use the alternative download site at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

A

Alwin5FF6Author

Participant

Tried both links. Still no go, even after selecting the M1 specific download link from the alternative link you provided.

Keeps crashing on install. There is definitely something wrong with the CC installer…at least for me. Maybe Adobe could just allow PS to install without creative cloud, like they do for LR Classic. I installed that without issue after installing XD to access creative cloud online…wasn’t forced to install CC at all.

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Alwin5FF6Author

Participant

Figured it out. The problem seems to stem from downloading the trial version of PS. If you install another app that works, like XD, or you subscribe, the problem doesn't seem to be there.

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