can't install several apps from the adobe cc
Each time I try to install Adobe after effects, premiere pro, illustrator, ... I get the same error:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe After Effects CC 2015 13.5.0.0 {147EC100-14BE-45EF-AB42-35BAEE7D02F0} -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{147EC100-14BE-45EF-AB42-35BAEE7D02F0}\_73_e88c90c4dae63602c876b7dcf3d138bc" to "C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\authplay.dll" Error 32 Het proces heeft geen toegang tot het bestand omdat het door een ander
proces wordt gebruikt.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 129)
-------------------------------------------------------------------------------------
log entrie:
04/29/16 09:20:26:623 | [ERROR] | | OOBE | DE | | | | 10532 | DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{147EC100-14BE-45EF-AB42-35BAEE7D02F0}\_73_e88c90c4dae63602c876b7dcf3d138bc" to "C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\authplay.dll" Error 32 Het proces heeft geen toegang tot het bestand omdat het door een ander
04/29/16 09:20:26:623 | [ERROR] | | OOBE | DE | | | | 10532 | proces wordt gebruikt.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 129)
04/29/16 09:20:26:623 | [WARN] | | OOBE | DE | | | | 10532 | DW063: Command ARKMoveFileCommand failed.(Seq 129)
my operating system is windows 10 x64