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liämd31581024
Participant
April 29, 2016
Answered

can't install several apps from the adobe cc

  • April 29, 2016
  • 1 reply
  • 267 views

Each time I try to install Adobe after effects, premiere pro, illustrator, ... I get the same error:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe After Effects CC 2015 13.5.0.0 {147EC100-14BE-45EF-AB42-35BAEE7D02F0} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{147EC100-14BE-45EF-AB42-35BAEE7D02F0}\_73_e88c90c4dae63602c876b7dcf3d138bc" to "C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\authplay.dll" Error 32 Het proces heeft geen toegang tot het bestand omdat het door een ander

proces wordt gebruikt.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 129)

-------------------------------------------------------------------------------------

log entrie:

04/29/16 09:20:26:623 | [ERROR] |  | OOBE | DE |  |  |  | 10532 | DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{147EC100-14BE-45EF-AB42-35BAEE7D02F0}\_73_e88c90c4dae63602c876b7dcf3d138bc" to "C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\authplay.dll" Error 32 Het proces heeft geen toegang tot het bestand omdat het door een ander

04/29/16 09:20:26:623 | [ERROR] |  | OOBE | DE |  |  |  | 10532 | proces wordt gebruikt.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 129)

04/29/16 09:20:26:623 | [WARN] |  | OOBE | DE |  |  |  | 10532 | DW063: Command ARKMoveFileCommand failed.(Seq 129)

my operating system is windows 10 x64

This topic has been closed for replies.
Correct answer liämd31581024

After some searching I found the solution, I had an antivirus with a systemfile security.

It's the file security that caused the problem for me.

1 reply

liämd31581024
liämd31581024AuthorCorrect answer
Participant
April 29, 2016

After some searching I found the solution, I had an antivirus with a systemfile security.

It's the file security that caused the problem for me.