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Participant
December 17, 2013
Question

Can't install Support Advisor – "unknown developer"

  • December 17, 2013
  • 1 reply
  • 286 views

Having installation/migration problems with Photoshop CS5 on my new MacBook Pro (to be described in a separate discussion), I obediently downloaded Adobe Support Advisor, mounted the disk image, and double-clicked the installer. But Mavericks said no way, nohow, contrariwise — this "can't be opened because it is from an unidentified developer". I downloaded it again via Safari and tried again, with the same result. WTH? Did Adobe forget to register itself with Apple? What could be causing this error message? More importantly, what can I do about it?

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1 reply

kglad
Community Expert
Community Expert
December 18, 2013

no, apple forgot (or didn't care) that its users would try to use software created before mavericks was created.

anway, click here: http://www.imore.com/how-open-apps-unidentified-developer-os-x-mountain-lion