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ninayh2o
Participant
March 12, 2019
Answered

Can't install the Individual All Aps Plan

  • March 12, 2019
  • 1 reply
  • 403 views

Hi,

I just purchased the Creative Cloud - Individual - "Best Value" All Apps annual plan.

It says there that I should get the ff:

The entire collection of 20+ creative desktop and mobile apps including Photoshop CC, Illustrator CC, and Adobe XD CC

Includes: 100GB of cloud storage, Adobe Portfolio, Adobe Fonts, and Adobe Spark with premium features

Up to 10TB of cloud storage

But after I downloaded and opened the Creative Cloud App, all the apps are in "trial".

I was expecting that I purchased all adobe apps like photoshop, premiere, etc.

I also checked my "Order history" and "My products" but it's all empty. I also have not received any emails or receipt notifying me that I successfully purchased the plan.

Did I do something wrong? What happened to my money?

This topic has been closed for replies.
Correct answer John T Smith

I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase

Does your Cloud subscription properly show on your account page?

https://account.adobe.com/ for your subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 12, 2019

I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase

Does your Cloud subscription properly show on your account page?

https://account.adobe.com/ for your subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

    N
    ninayh2oAuthor
    Participant
    March 12, 2019

    Hi!


    These are the things I did before the issue has been solved:
    1st - I called the hotline and they told me that there is no purchase from my account. I asked them if I tried to purchase again, is it possible that I might accidentally purchase the plan twice. They said that it is not possible.
    2nd - That's why I tried to purchase the plan again but there was an error and it is saying: "there was a problem processing my order..."
    3rd - I decided to not do anything and wait. Hours have passed, I received an email from adobe sending me my receipt and my creative cloud has been updated. I can also see all the apps I purchased from my plan can now be installed.

    It turned out that you are right, it took time before my purchase reflected on my account. But I am not sure if my 1st purchase was the one who went through or my 2nd attempt.

    Still, in the end, I'm happy because I can finally install and use all the adobe apps I need!

    Thank you for your help John and Adobe team!

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 12, 2019

    >might accidentally purchase the plan twice. They said that it is not possible.

    Do a daily check of your Adobe account and your credit card for a few days... I have seen other messages where someone DID pay twice when they thought their first payment was not processed and they bought a 2nd subscription when the actual problem was not waiting long enough for their order to process

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