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In Color Design
Participating Frequently
May 25, 2018
Answered

Can't install updates

  • May 25, 2018
  • 4 replies
  • 2169 views

CC2018

iMac 27"

High Sierra OS

I haven't had any problems to date with installing updates...then:

A couple days ago my CC 2018 stopped updating my CC 2018 apps. (So far Photoshop and Animate.)

I get the "unable to create a symbolic link" error in the Adobe pop up and when I click on that it goes to a web page with:

Exit Code: 151

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 151) executing in command 'CreateMacAliasCommand' for package: 'AdobeColorCommonSetRGB_1_0-mul', version:1.1.4

FATAL: Error occurred in install of package (Name: AdobeColorCommonSetRGB_1_0-mul Version: 1.1.4). Error code: '151'

WARN: Unable to delete file at "/Library/ColorSync/Profiles/Recommended".

-------------------------------------------------------------------------------------

Same error for both programs.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    In Color Design, sorry you are facing Error 151 while updating your CC applications.  From the error, you posted the installer is unable to delete necessary files at /Library/ColorSync/Profiles/Recommended.  If you have already retried applying the updates then please reboot the computer and attempt to update the CC applications again.

    If you continue to encounter Error 151, on macOS 10.13, then please uninstall any currently installed Adobe software.  You can use the process listed in Uninstall or remove Creative Cloud apps to remove the software.  Once removed please rename or remove the /Library/ColorSync/Profiles/Recommended folder and reinstall the Creative Cloud applications.  During the installation process, the folder will be recreated and there should be no further errors with updating or modifying the necessary files.

    4 replies

    mattd95526777
    mattd95526777
    Participant
    September 7, 2020

    Thank you! Worked for me as well. Even though I spent 3+ hours with online tech support who couldn't fix it. I found this thread and solved it in 10mins. 

    Y
    Yve2569
    Participant
    April 15, 2020

    Worked like a charm - thanks for the help!

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    May 25, 2018

    In Color Design, sorry you are facing Error 151 while updating your CC applications.  From the error, you posted the installer is unable to delete necessary files at /Library/ColorSync/Profiles/Recommended.  If you have already retried applying the updates then please reboot the computer and attempt to update the CC applications again.

    If you continue to encounter Error 151, on macOS 10.13, then please uninstall any currently installed Adobe software.  You can use the process listed in Uninstall or remove Creative Cloud apps to remove the software.  Once removed please rename or remove the /Library/ColorSync/Profiles/Recommended folder and reinstall the Creative Cloud applications.  During the installation process, the folder will be recreated and there should be no further errors with updating or modifying the necessary files.

      Kanikas
      Kanikas
      Legend
      May 25, 2018

      Moving to Creative Cloud Download & Install​

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