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Participant
July 10, 2014
Question

Can't install updates to my laptop

  • July 10, 2014
  • 2 replies
  • 182 views

I have photoshop 12 on my desktop. I am visiting my daughter and want to install it on my laptop so I can work while I am there. I understand that you can have the program on a second computer like a laptop as long as you don't use both computers at the same time. I have photoshop on the laptop, but when I try to download the update, it says that it fails because there is no record of my basic program. I put in the serial number etc. I need to get this done. I have spent nearly all day trying to get this thing to worl. Can anyone help me? Please no shots in the dark...lolol.

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    2 replies

    Jeffrey_A_Wright
    Legend
    July 11, 2014

    Penscratcher you can download the trial version from Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe and input your serial number during the installation process.  The installation files are identical.

    If you need to locate your serial number please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate your registered serial number on http://www.adobe.com/.

    kglad
    Community Expert
    Community Expert
    July 11, 2014

    update directly, Product updates