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nitya223
Participant
May 2, 2016
Question

Can't install XD - Exit Code 123

  • May 2, 2016
  • 3 replies
  • 5730 views

I'm in the US so language is set to English (North America). Even tried setting to English International. I get installation failed (when trying to install using creative cloud.

Clicked on more information and received this...

Exit Code: 123

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Fatal Error '123' occurred while download

FATAL: Error in parsing Application JSON.

-------------------------------------------------------------------------------------

This topic has been closed for replies.

3 replies

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
July 25, 2016

For updated details on how to resolve Exit Code 123 see Error: Exit Code 123 .  You are welcome to update this discussion if you have any questions regarding the steps listed in the document.

F
Fiireman69
Participant
June 25, 2016

I am having the same...and my IT at work has told me NOT to upgrade to El Crap-itan

FATAL: Fatal Error '123' occurred while download

DIRECT LINKS ADOBE WE PAY TOO MUCH TO BE HELD LIKE THIS...
    F
    Fiireman69
    Participant
    June 25, 2016

    So frustrating.... the four I use most....

      Govardhan.V
      Govardhan.V
      Participating Frequently
      June 25, 2016

      Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

      David Alcala - Adobe
      Community Manager
      David Alcala - AdobeCommunity Manager
      Community Manager
      May 2, 2016

      Sorry to hear you're encountering this problem.  Some questions:

      * What OS version are you using?

      * Does your Mac user account have admin rights?

      * Are you using a proxy server?

      Can you try the following steps?

      1. Try deleting the contents of the following folder:  Mac HD/tmp/

      You can get to it in Finder by selecting Go > Go To Folder > and type "/tmp" (no quotes)

      2. Restart your machine (this will fully restart the Creative Cloud desktop app) and see if you're able to install XD.

      Can you send me your contact info via direct message in case we need to have our Creative Clould installer team contact you? Thanks.

      N
      nitya223Author
      Participant
      May 2, 2016

      OSX 10.10.5

      I am the admin

      No proxy server

      I deleted all contents of the tmp folder and restarted and still no go. Received the following....

      Exit Code: 123

      -------------------------------------- Summary --------------------------------------

      - 2 fatal error(s), 1 error(s), 0 warnings(s)

      FATAL: Fatal Error '123' occurred while download

      FATAL: Error in parsing Application JSON.

      ERROR: Error in stoping manager threads

      -------------------------------------------------------------------------------------

      N
      nitya223Author
      Participant
      May 3, 2016

      Just a little update, i tried a few thing (with no results) but one message did change. It says "Installation Failed. The download appears corrupted. Please try to download again." Then I get the errors above when I click on more info.

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