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papiyung
Participating Frequently
August 21, 2014
Question

Can't launch installation for CS4. "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance."

  • August 21, 2014
  • 1 reply
  • 1220 views

I got a new macbook pro with mac ox 10.9.4 and couldn't launch the installer for CS4. The setup error message was "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." Any idea you have would be greatly appreciated. Thank you,

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 21, 2014

    uninstall, clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    if that fails with a meaningless error message check your log files, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

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    papiyungAuthor
    Participating Frequently
    August 27, 2014

    Thank you for giving me the solutions! I tried them, but it's still same situation and couldn't figure what's going on. Are there any other means I can try. I've been so frustrated with CS4 installation.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 27, 2014

    again, if that fails with a meaningless error message check your log files, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

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