Can't log in to Adobe after switching phone number

Question

Hi everyone,I cannot sign in to Adobe (or use any Adobe software) after I changed my phone number and forgot to add the new number in my Adobe account.Everytime I try to log in with my password, I am sent to a double-verification that asks me to write the code sent to my former cellphone number.I can't find any hotline I can call to address the issue and was only able to post here in the Support Community using an old account which has no access to any software I'm subscribing for.Any advice would be appreciated,Thank you for reading,Philippe

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account verification problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.