Can't log out of old account during reinstall of Adobe

Question

I needed to reinstall creative suite, but having uninstalled every program it won't let me sign in to my new account. I didn't active my old email address, which no longer exists, and now I'm stuck in a loop where I can't sign in to my new account before even installing creative cloud. Any help?

John T Smith · Accepted Answer

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Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

John T Smith · Answer

Below may helpSign out of your account... Uninstall... run the Cleaner... -for non-Cloud programs you need to DE-activate before uninstalling-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)-using the cleaner after uninstalling and before reinstalling is often needed-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html-Restart your computer... Sign in to your account... Reinstall-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

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